Refund policy

Returns + Exchanges 

Salmon Sisters honors returns for eligible items purchased within 30 days from our Flagship Store or shipped within 30 days from our webshop. All items must be in like new condition (unworn and unlaundered) for full credit. Markdowns, frozen seafood, and products marked as “final sale” are not returnable. If you purchased from our webshop within the 30-day period, you can initiate a return through our easy, online Returns and Exchanges Center (enter the first 5 digits of your order number only). 

Please include your original order number, name, email, and shipping address with the item. The customer pays shipping to our Returns/Exchange Center, and we will ship your new item back to you at no cost! Customer service will be in contact via email within 3 days of receiving your return shipment to update you on your exchange.

Ship to: 

Salmon Sisters

Attn: Returns/Exchanges

4501 Ice Dock Road

Homer, AK 99603

Can I return/exchange an item purchased from one of the Salmon Sisters stockists?

If your item was purchased through one of our stockists, please work with them directly to process your return or exchange. We do not offer returns or exchanges without proof of purchase from our webshop or Flagships Store in Homer. 
 
How long does the return/exchange process take?

If you requested an exchange, we will mail your new item within three business days of receiving your package, and will send a tracking number by email. If an item is returned, we will issue a full refund within 3 business days of receiving your package and will email you a notification. Depending on your financial institution, your account will be credited within approximately 3-5 business days. 

Can I return or exchange a gift?

If you would like to inquire about returning a gift or an exchange please email Customer Service.

Can I return or exchange an international order?

Yes, however, Salmon Sisters is unable to provide free shipping labels for exchanges or returns on international orders. If you wish to return an item, you may ship to: Salmon Sisters Attn: Returns/Exchanges, PO Box 230, Homer, AK 99603. We will issue a refund or store credit within seven business days of receiving your item(s).

Please complete our Returns and Exchanges form, and include with your shipment. Feel free to email Customer Service with any questions.

Sale items
Only regular priced items may be refunded, unfortunately items marked "final sale" cannot be refunded.

Order Insurance

Salmon Sisters does not offer order insurance, upon shipment our customer will receive a USPS Tracking Number to locate their order during transit. Salmon Sisters is not responsible for lost or damaged packages after arriving at their final destination. Example: USPS Tracking Number shows package has delivered and customer did not receive package due to theft from an outside or unsigned delivery address, Salmon Sisters is not responsible for refunding or resending this apparel.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.