Frequently Asked Questions

Our small team is working hard to package and ship orders from our warehouse in Homer, Alaska and our partners at certified B-Corp Crystal Creek Logistics in Washington state are expertly packing boxes of our wild fish harvested in Alaska to send to your door. We will keep you informed of any changes to operations and are here to help with any questions regarding your orders! 

 

We are committed to 100% customer satisfaction.   

 

Can I return/exchange an item purchased from one of the Salmon Sisters stockists?

If your item was purchased through one of our stockists, please work with them directly to process your return or exchange. We do not offer returns or exchanges without proof of purchase from our webshop or two stores in Homer. 
 
How long does the return/exchange process take?

If you requested an exchange, we will mail your new item within three business days of receiving your package, and will send a tracking number by email. If an item is returned, we will issue a full refund within 3 business days of receiving your package and will email you a notification. Depending on your financial institution, your account will be credited within approximately 3-5 business days. 

A general timeline below:

  • Customer initiates exchange/return
  • Approval of exchange/return (within 1-2 business days)
  • Customer ships exchange/return back to Homer shop
  • Once tracking indicates delivery in Homer, allow 1-2 business days at Post Office and 1-2 business days to process/communicate with customer 
  • Exchange shipment/fulfillment processing (1-2 business days)
  • Customer will be emailed exchange shipment details once shipped

Can I return or exchange a gift?

Yes! If you would like to inquire about returning a gift or an exchange please email Customer Service.

Can I return or exchange an international order?

Yes, however, Salmon Sisters is unable to provide free shipping labels for exchanges or returns on international orders. If you wish to return an item, you may ship to:

Salmon Sisters Attn: Returns/Exchanges, 4501 Ice Dock Road, Homer, AK 99603.

We will issue a refund or store credit within seven business days of receiving your item(s).

Please complete our Returns and Exchanges form and include with your shipment. Feel free to email Customer Service with any questions.

 

CONTACT

What’s the best way to get in touch with us?

Email: customerservice@aksalmonsisters.com
Phone: 907.756.3678

Normal Hours: Monday-Friday (9AM - 4PM) AKST

How soon will I hear back?

Our business runs on the hard work of a very small team and we may not always be able to pick up the phone, so if you do not reach us immediately, please leave a message and we will get back to you within 2 business days. For time sensitive matters, please email us; we will get back to you within 1-2 business days.

If you have an urgent question about your frozen fish shipment and it is after our normal business hours on Friday (4PM AKST), your outreach will be answered first thing Monday morning. We will always help you find a solution, 100% customer satisfaction guaranteed. 

How do I leave a review or feedback?

We love hearing from you! Please leave a product review for items you've ordered on the product page. Write a review for Salmon Sisters and post it on Google or our Facebook page

 

SHIPPING 

Does Salmon Sisters offer Free Shipping?

Salmon Sisters is currently offering free standard shipping for gear and provisions on domestic orders over $100. Please note that once our team tenders your shipment to a carrier, we do not have control over carrier delays. 

Salmon Sisters is not able to offer free shipping on our Wild Alaska Fish BoxesThe additional costs applied at checkout are calculated regionally depending on the shipping address location. If two or more Wild Fish Boxes are purchased within the same order, the customer will be charged a flat rate for one box. This is a newly implemented change, so we understand how there may be some confusion while we transition. 

When purchasing apparel, gear, or provisions AND any of our Wild Fish Boxes, our customers will receive the free shipping promotion on the non-frozen goods, but we are unable to extend that offer to the frozen seafood shipment. 


Does Salmon Sisters ship internationally?

We do! Upon entering your international shipping address at checkout you will have the option to ship via USPS First Class International Mail. International shipments require a minimum fee of $50.00 with the possibility of additional charges based on location. Additional duties may apply for international shipments. Salmon Sisters is not responsible for additional charges associated with international shipments.

We do not ship frozen fish boxes outside of the United States or to the U.S. Virgin Islands. Orders placed with these shipping destinations will be refunded.

Does Salmon Sisters offer expedited shipping?

Salmon Sisters does not offer expedited shipping for gear or provisions at checkout. If you are interested in shipping via expedited services (USPS 2nd Day), please contact customerservice@aksalmonsisters.com and our team will help prepare you a custom invoice and shipment instruction. 

Salmon Sisters does offer expedited shipping for frozen wild fish boxes. In checkout choose Expedited Shipping - [$49.00]. Orders with expedited shipping will ship overnight or second-day, depending on the final destination. Orders placed Monday-Thursday at 9AM AKST will ship the next business day. Orders placed after 9AM AKST Thursday-Sunday with expedited shipping will ship the following Monday. 

 

ORDERS

Can I make changes to my order after placing it?

You are welcome to contact Customer Service to make changes to your order after placing it. Please note that updates to an order can only be administered before a shipping confirmation is sent, so get in touch as soon as possible.
 
What does it mean if an item is listed as Pre-order?

Salmon Sisters makes small batches of custom items which are sometimes available for pre-order between two weeks and three months before the listed shipping date. We offer customers the ability to order particular styles in advance and reserve an item while it's still in production. Items for pre-order are clearly marked in the product description with their expected ship date. Customers will receive an email update about when their items are expected to ship.
We ask for your patience if your pre-order item is shipped later than expected due to unforeseen manufacturing and logistical delays. When a pre-order item ships from our fulfillment center, customers will receive a shipping confirmation email with tracking information. If you have questions or concerns about a pre-order item please contact Customer Service.
 
Where do I enter a gift card, store credit or promotional code?

All codes can be entered into the discount code box at checkout.

 

PRODUCTS

How does Salmon Sisters source their products?

Salmon Sisters screen print apparel is sourced from the following manufacturers because of their responsible practices and commitment to their employees, customers and the environment. We have picked suppliers that share an unique combination of fair labor practices, local production, commitment to using recycled and organic materials and sustainably sourced ingredients. We believe in transparency in our design and manufacturing process. If you have questions about how a particular garment is manufactured, please reach out to the supplier’s customer support team.

Royal Apparel

Alternative Apparel

TASC Performance

Nomar Alaska
 
How can I tell what size I am?

Each piece of apparel has a unique size chart that details the measurements of each of our garment sizes on the product page. Fit guides and helpful sizing tips can also be found on the product page. If you have any additional questions regarding the specific sizing or dimensions of a particular product, please get in touch or check out our size chart

Where can I share feedback?

We truly value your feedback! You can leave a review on a product page on our webshop or contact Customer Service with any suggestions, comments or ideas for improvements.

What kind of Gift Cards are available for purchase?

Digital Gift Cards with values between $30 and $300 are emailed to recipients upon purchase. The email includes instructions on how to redeem a gift on the Salmon Sisters webshop.

 

COOKBOOK

Where can I buy the Salmon Sisters cookbook?

The Salmon Sisters: Fishing Feasting and Living in Alaska can be purchased everywhere books are sold! Check your local bookstores and gift shops. You can buy a signed copy on our webshop.

  

STOCKIST LOCATIONS

Where can I find Salmon Sisters stockists and retail locations?

Visit our helpful stockist page to find a retail location carrying Salmon Sisters products in Alaska. Please note that Salmon Sisters is unable to field requests of what the particular stores have in stock and does not offer refunds or exchanges for merchandise purchased from these retail locations.
 

NEWSLETTER

How do I sign up for your newsletter for special deals and sneak peeks?

Salmon Sisters offers newsletter subscribers a glimpse at deals, product sneak peeks, and community content throughout the year. Upon checkout you can check a box to subscribe to the Salmon Sisters newsletter. You can also sign up in our website footer. 
 
Unsubscribe from our Newsletter

If you would like to unsubscribe to our newsletter, please scroll to the bottom of the email and click unsubscribe.

  

COVID-19 RESPONSE 

We ask for your understanding and patience as we prioritize protecting our team and customers. We've made necessary adjustments to our work and operations, which may sometimes result in delayed orders and customer-service requests. 

We are confident in our team’s ability to maintain quality service and products and while we take care to avoid any interruptions.

We urge our community to take the precautions necessary to safeguard your health and the health of those around you. The Centers for Disease Control and Prevention and your local health authorities are the best resources for updates and answers to your questions. 

We are grateful to be part of a strong and connected community, and we are here to help you navigate through this challenging time. 

You can shop frozen boxes of wild salmon, halibut and cod and that ships directly to your home on our webshop. You can also find gear for getting outside and treats to send loved ones you can't support physically, and you can order our cookbook for easy and nutritious recipes for your family. 

Thank you for your continued support and please stay well.