Frequently Asked Questions
Our small team located in Homer, Alaska is working hard Monday through Friday to package and ship your orders containing gear, provisions, and artwork.
We are committed to 100% customer satisfaction.
Can I return/exchange an item purchased from one of the Salmon Sisters stockists?
If your item was purchased through one of our stockists, please work with them directly to process your return or exchange. We do not offer returns or exchanges without proof of purchase from our webshop or two stores in Homer.
How long does the return/exchange process take?
If you requested an exchange, we will mail your new item within three business days of receiving your package, and will send a tracking number by email. If an item is returned, we will issue a full refund within 3 business days of receiving your package and will email you a notification. Depending on your financial institution, your account will be credited within approximately 3-5 business days.
A general timeline below:
- Customer initiates exchange/return
- Approval of exchange/return (within 1-2 business days)
- Customer ships exchange/return back to Homer shop
- Once tracking indicates delivery in Homer, allow 1-2 business days at Post Office and 1-2 business days to process/communicate with customer
- Exchange shipment/fulfillment processing (1-2 business days)
- Customer will be emailed exchange shipment details once shipped
Can I return or exchange a gift?
Yes! If you would like to inquire about returning a gift or an exchange please email Customer Service.
Can I return or exchange an international order?
Yes, however, Salmon Sisters is unable to provide free shipping labels for exchanges or returns on international orders. If you wish to return an item, you may ship to:
Salmon Sisters Attn: Returns/Exchanges, 4501 Ice Dock Road, Homer, AK 99603.
We will issue a refund or store credit within seven business days of receiving your item(s).
What’s the best way to get in touch with us?
Please email us. We will get back to you within 1-2 business days.
If you have an urgent question about your frozen fish shipment and it is after our normal business hours on Friday (4PM AKST), your outreach will be answered first thing Monday morning. We will always help you find a solution, 100% customer satisfaction guaranteed.
How do I leave a review or feedback?
We love hearing from you! Please leave a product review for items you've ordered on the product page. Write a review for Salmon Sisters and post it on Google or our Facebook page.
Does Salmon Sisters offer Free Shipping?
Salmon Sisters is currently offering free standard shipping for gear and provisions on domestic orders over $100. Please note that once our team tenders your shipment to a carrier, we do not have control over carrier delays.
Salmon Sisters is not able to offer free shipping on our Wild Alaska Fish Boxes. The additional costs applied at checkout are calculated regionally depending on the shipping address location. If two or more Wild Fish Boxes are purchased within the same order, the customer will be charged a flat rate for one box. This is a newly implemented change, so we understand how there may be some confusion while we transition.
When purchasing apparel, gear, or provisions AND any of our Wild Fish Boxes, our customers will receive the free shipping promotion on the non-frozen goods, but we are unable to extend that offer to the frozen seafood shipment.
Does Salmon Sisters ship internationally?
We sadly do not ship internationally at this time. Orders placed with international shipping destinations will be refunded.
Does Salmon Sisters offer expedited shipping?
Salmon Sisters does not offer expedited shipping for gear or provisions at checkout. If you are interested in shipping via expedited services (USPS 2nd Day), please contact email@example.com and our team will help prepare you a custom invoice and shipment instruction.
Can I make changes to my order after placing it?
You are welcome to contact Customer Service to make changes to your order after placing it. Please note that updates to an order can only be administered before a shipping confirmation is sent, so get in touch as soon as possible.
What does it mean if an item is listed as Pre-order?
Salmon Sisters makes small batches of custom items which are sometimes available for pre-order between two weeks and three months before the listed shipping date. We offer customers the ability to order particular styles in advance and reserve an item while it's still in production. Items for pre-order are clearly marked in the product description with their expected ship date. Customers will receive an email update about when their items are expected to ship.
We ask for your patience if your pre-order item is shipped later than expected due to unforeseen manufacturing and logistical delays. When a pre-order item ships from our fulfillment center, customers will receive a shipping confirmation email with tracking information. If you have questions or concerns about a pre-order item please contact Customer Service.
Where do I enter a gift card, store credit or promotional code?
All codes can be entered into the discount code box at checkout.
How does Salmon Sisters source their products?
Salmon Sisters screen print apparel is sourced from the following manufacturers because of their responsible practices and commitment to their employees, customers and the environment. We have picked suppliers that share an unique combination of fair labor practices, local production, commitment to using recycled and organic materials and sustainably sourced ingredients. We believe in transparency in our design and manufacturing process. If you have questions about how a particular garment is manufactured, please reach out to the supplier’s customer support team.
How can I tell what size I am?
Each piece of apparel has a unique size chart that details the measurements of each of our garment sizes on the product page. Fit guides and helpful sizing tips can also be found on the product page. If you have any additional questions regarding the specific sizing or dimensions of a particular product, please get in touch or check out our size chart.
Where can I share feedback?
We truly value your feedback! You can leave a review on a product page on our webshop or contact Customer Service with any suggestions, comments or ideas for improvements.
What kind of Gift Cards are available for purchase?
Digital Gift Cards with values between $30 and $300 are emailed to recipients upon purchase. The email includes instructions on how to redeem a gift on the Salmon Sisters webshop.
Where can I buy the Salmon Sisters cookbooks?
The Salmon Sisters: Fishing Feasting and Living in Alaska and Harvest & Heritage can be purchased everywhere books are sold! Check your local bookstores and gift shops. You can buy a signed copy on our webshop.
Where can I find Salmon Sisters stockists and retail locations?
Visit our helpful stockist page to find a retail location carrying Salmon Sisters products in Alaska. Please note that Salmon Sisters is unable to field requests of what the particular stores have in stock and does not offer refunds or exchanges for merchandise purchased from these retail locations.
How do I sign up for your newsletter for special deals and sneak peeks?
Salmon Sisters offers newsletter subscribers a glimpse at deals, product sneak peeks, and community content throughout the year. Upon checkout you can check a box to subscribe to the Salmon Sisters newsletter. You can also sign up in our website footer.
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