Frequently Asked Questions

 

RETURNS AND EXCHANGES


Can I return or exchange my item?
Salmon Sisters honors returns and exchanges for eligible items purchased within 30 days from our Flagship Stores or shipped within 30 days from our webshop. We accept items that are unworn and unlaundered, or defective. Markdowns, frozen seafood, and products marked as “final sale” are not returnable.
If you purchased your item from our webshop, you can initiate a return or exchange through our easy, online Returns and Exchanges Center.  You will be able to print out a free return label and receive an instant credit to use immediately towards an exchange.
If special circumstances arise, or you have questions about our policy, please feel free to reach us at customerservice@aksalmonsisters.com.

What if I purchased my item from one of the Salmon Sisters Stockists?
If your item was purchased through one of our stockists, please work with them directly to process your return or exchange. We do not offer returns or exchanges without proof of purchase from our webshop or Flagships Stores in Homer and Seward.
 
How long does the return/exchange process take?
If you are returning your item, a refund or store credit will be issued within 7 business days of receiving your parcel. Depending on your financial institution, your account will be credited within 3-5 business days.
 
Can I return or exchange a gift?
You can return a gift using our online Returns and Exchanges Center. It is possible to exchange a gift for the same item in a different size or receive a refund, which will be issued to the original purchaser or can be put towards a gift card.
 

SHIPPING

How long will it take for my order to arrive?
Please allow 3-5 business days for your order to be processed, packaged and delivered to the Post Office. Shipping time will depend on method selected at checkout. Please note that your items may ship from separate locations. Each shipment will include a packing slip listing the fulfilled items.
 
How do I track my order?
You will receive an email with order confirmation immediately upon ordering. An email with tracking information will be sent as soon as your package has been scanned into the USPS, UPS or FedEx systems (within 3-5 business days of placing your order).
 
What are your shipping rates?
Orders with value over $150 will receive the option of Free Shipping (standard ground) at checkout. Orders are shipped through USPS and UPS ground and air service from the Pacific Northwest, as well as from our Flagship stores in Alaska. Frozen seafood shipments are shipped Monday through Wednesday from Washington state by a variety of air carriers.
 
Does Salmon Sisters ship internationally?
We do! Upon entering your international shipping address at checkout you will have the option to ship via USPS First Class International Mail. International shipments require a minimum fee of $50.00 with the possibility of additional charges based on location. Additional duties may apply for international shipments. Salmon Sisters is not responsible for additional charges associated with international shipments.
Please note that Salmon Sisters is not able to provide free shipping labels for exchanges or returns on international orders. If you wish to return the item you may ship to: Salmon Sisters PO BOX 2482 Seward, AK 99664. We will issue a refund or store credit within seven business days of receiving your item(s).
Please complete our Returns and Exchanges form, and include with your shipment. Feel free to email Customer Service with any questions.
 

ORDERS

Can I make changes to my order after placing it?
You are welcome to contact Customer Service to make changes to your order after placing it. Updates to an order can only be administered before a shipping confirmation is sent.
 
What does it mean if an item is listed as Pre-Order?
Salmon Sisters makes small batches of custom items which are sometimes available for pre-order between two weeks and two months before their shipping date. We offer customers the ability to order particular styles in advance and reserve an item in production. Items for pre-order are clearly marked in the product description with their expected shipping date. Customers will receive an email update about when their items are expected to ship.
We ask for your patience if your pre-order item is shipped later than expected due to unforeseen manufacturing and logistics delays. When a pre-order item ships from our fulfillment center, customers will receive a shipping confirmation email with tracking information. If you have questions or concerns about a pre-order item please contact Customer Service.
 
Where do I enter a gift card, store credit or promotional code?
All codes can be entered into the discount box at checkout.

 

PRODUCTS

How does Salmon Sisters source their products?

Salmon Sisters screenprint apparel is sourced from the following manufacturers because of their responsible practices and commitment to their employees, customers and the environment. We have picked suppliers that share a unique combination of fair labor practices, local production, commitment to using recycled and organic materials and sustainably sourced ingredients. We believe in transparency in our design and manufacturing process. If you have questions about how a particular garment is manufactured please reach out to the supplier’s customer support team.

Royal Apparel
Alternative Apparel
TASC Performance
AS Colour
 
How can I tell what size I am?
Each piece of apparel has a unique size chart that details the measurements of each of our garment sizes on the product page. Fit guides and helpful sizing tips can also be found on the product page. If you have any additional questions regarding the specific sizing or dimensions of a particular product, please reach out to us!

Where can I share feedback?
We truly value your feedback! You can leave a review on a product page on our webshop or contact Customer Service with any suggestions, comments, or ideas for improvements.

What kind of Gift Cards are available for purchase?
Electronic Gift Cards with values between $30 and $250 are emailed to recipients upon purchase. The email includes instructions on how to redeem a gift on the Salmon Sisters webshop.
 

SEAFOOD

How are Alaska’s commercial fisheries responsibly managed?
Alaska has over one million square miles of rich fishing waters – and every mile is a precious resource. Our fishing is anchored in strict conservation practices so that delicious Alaska Seafood can be enjoyed for generations to come. Sustainability is written into our State Constitution, and every day fishermen, scientists, conservationists as well as state, federal and international organizations work together to responsibly manage our fisheries and care for our waters. The secret to Alaska’s success lies in responsible fisheries management and sustainable fishing practices that take care not to harm the fish, other marine plants and animals, nor the environment. Alaska’s fisheries meet the criteria of the United Nations of Food and Agriculture Organization (FAO) Code of Conduct for Responsible Fisheries, the most comprehensive and respected fisheries management guidelines in the world. If you would like to learn more, download the sustainability guide, “Alaska Seafood Sustainability in Plain English.” Click here
 
Why choose Alaska Seafood?
There are so many reasons to choose seafood from Alaska! Most importantly, it’s wild. Wild-caught salmon, whitefish and shellfish mature at a natural pace, and swim freely in the pristine waters off Alaska’s rugged 34,000 mile coastline. Alaska seafood is known around the world for its superior flavor and texture, which come from the fish feeding on their natural diet of marine organisms and from annual migrations in the cold North Pacific. This makes Alaska seafood versatile and easy to prepare using your favorite cooking method, whether you like to grill, poach, bake or saute, you can have a delicious meal on the table in minutes. You will be making a meal that is nutritious, low in saturated fat, and high in “good fats” – heart-healthy omega-3s. Alaska seafood is an environmentally responsible choice, since our state uses careful management based on conservation to assure abundant fish stocks in the future. And finally, by choosing wild Alaska seafood, you are supporting Alaskan families and communities. The seafood industry is our state’s largest private sector employer. Each small salmon fishing vessel, for example, is a floating family business, contributing to state and local economies. Our own family owns two boats that harvest wild Alaska salmon, halibut, cod and sablefish and we love sharing our catch with the world!
 
Where can I learn more about Wild Alaska Seafood?
The seafood bounty of Alaska is unrivaled. If you’re curious about how your fish was caught, its seasonal availability, its flavor profile, nutrition facts or preparation methods, click here to visit an interactive guide with helpful videos, images and information.

For information on Alaska seafood food safety click here.
For more on the economic benefits of Alaska seafood click here.
For delicious Alaska seafood recipes click here.
 
How is Salmon Sisters frozen seafood shipped?
You will receive a wet-lock box / insulated cooler with carefully packed with frozen, vacuum-packed portions of seafood with an insulated liner and dry ice or gel packs to keep your seafood in premium condition during its journey. The cost of shipping and handling is included upon checkout. Deliveries are made directly to your door by air freight carrier (FedEx, DHL, UPS).
 
Upon receiving, pop open the box and carefully handle the portions to avoid breaking the vacuum pack seals. Frozen seafood will keep in your freezer for up to nine months.

Our boxes fit easily inside a regular freezer and takes up approximately one cubic foot of space. Th vacuum-packed portions can be easily stacked on freezer shelves. This is a manageable amount of frozen food that will not be wasted.
 
When will my fish ship?
We batch our frozen seafood orders into weekly shipments, leaving Monday through Wednesday with tracking information emailed directly to customers by the end of the business day. Orders placed Thursday through Sunday will ship the following Monday through Wednesday. Please include a phone number and email address upon checkout to ensure air freight delivery staff has a number to contact if any delivery complications arise.

If you would like to request a  particular shipping date please contact Customer Service.

Your order will arrive with no signature required. It is essential that customers are present at the shipping address to receive this perishable product. Neither Salmon Sisters or the carrier will accept liability for shipments delayed due to incorrect or change of address while in transit. If your shipment is delayed, please contact the carrier first and provide them with tracking number. Delivery times cannot be scheduled. We cannot ship to PO or APO boxes, if customer adds PO box as shipping destination they will be contacted by customer care to find an alternate address. Apartment building deliveries will be left with doormen or office if available. Customers can check the status of their shipment using the tracking information emailed to them when their order leaves our fulfillment center. Customers are welcome to work with the carrier to hold their package at a local facility for pick up.

Salmon Sisters is not responsible for partial thaw or quality concerns for shipments that were not collected by customers in a timely manner when accurate shipping information was provided. If you are for any reason unsatisfied with your share, send us an email Customer Service and we will find a solution together.
 
How do I care for my fish once it arrives?
Upon receiving, pop open the box and carefully handle the portions to avoid breaking the vacuum pack seals. Frozen seafood will keep in your freezer for up to nine months.

Your fish will arrive cold to the touch on delivery. The top layer of portions or fillets may be partially thawed upon arrival even when packed with dry ice or gel packs, either immediately put them back in your freezer to retain the premium texture and taste for another meal or thaw them fully to eat as your first delicious seafood meal.  
 
What is the best way to thaw and prepare my fish?
We recommend you keep your fish frozen until the day before you plan to cook it and thaw it overnight in your refrigerator. When in a hurry you may submerge your vacuum-packed fillet or portions in cool water for twenty five minutes.

As a general rule, for each inch of thickness allow ten minutes of cooking. Fish is easy to overcook because it continues to cook even after removed from heat. The inside of your fillet should be slightly translucent when finished. Preparation techniques include grilling on high heat, baking at 400 degrees F, or marinating and sautéing in a hot skillet.

Visit Wild Alaska Flavor for an excellent selection of recipes.
 
Why should I choose fresh-frozen fish over fresh fish found at my local seafood counter?
When it comes to most food, fresh is better. Sure, there's nothing quite like fresh fish, straight from the fishing boat. However, if you're anywhere beyond the immediate coast, the truth is that your seafood is at least 5 days old before it shows up at your supermarket and even older once it makes its way to your plate. Would you really keep a fresh fish fillet in your refrigerator for five days before you ate it? We didn't think so…

No doubt, frozen fish sometimes gets a bad rap. That's because most frozen fish on the US market is twice frozen. It's frozen the first time when it comes to shore whole. Then it's exported to a processor (likely in China) where it's defrosted, processed into fillets, and refrozen. These repeated heating and cooling cycles greatly compromise the quality and texture of the fish.

At Salmon Sisters Seafood, your salmon is processed and frozen quickly after it's caught, and kept frozen until you decide to eat it!  
  
What if I'm not satisfied with my seafood purchase? 
If you are for any reason unsatisfied with your seafood, send us an email at customerservice@aksalmonsisters.com and we will find a solution together.

 

WHOLESALE

How do I open an account to wholesale Salmon Sisters at my retail location?
Please email Maia with your request, and include information on where your store is located and why Salmon Sisters would be a good fit. Our wholesale manager will send a wholesale application and once this is complete, help you create an online wholesale account for easy online ordering. Salmon Sisters will review wholesale applications on a case by case basis.
 

STOCKIST LOCATIONS

Where can I find Salmon Sisters stockists and retail locations?
Visit our helpful stockist page to find a retail location carrying Salmon Sisters products in Alaska. Please note that Salmon Sisters will not field requests of what the particular stores have in stock and does not offer refunds or exchanges for merchandise purchased from these retail locations.
 

NEWSLETTER

How do I sign up for your newsletter for special deals and sneak peeks?
Salmon Sisters offers newsletter subscribers a glimpse at our special deals and product sneak peeks throughout the year. Upon checkout you may check a box to subscribe to the newsletter. Be sure to sign up, our sale incentives are fabulous and popular! Hint - you can opt in at the bottom of this page.
 
Unsubscribe from our Newsletter
If you would like to unsubscribe to our newsletter, please scroll to the bottom of the email and click unsubscribe.

 

CONTACT

What’s the best way to get in touch with us?
Customer Service:
Email: customerservice@aksalmonsisters.com
Phone: 907.299.5615 Monday-Friday 8am-4pm AKST
Our business runs on the hard work of a small team and we may not always be able to pick up so if you do not reach a human please leave a message and we will get back to you within 2 business days. For urgent needs regarding time sensitive matters please email: customerservice@aksalmonsisters.com
 
Media Inquiries: amy@aksalmonsisters.com
Wholesale Inquiries: maia@aksalmonsisters.com